Please help

[lex12]

Hi, I purchased a new computer, but when I tried logging  in on my main account, where I have a subscription, I could not because it asks for security question answers. I am typing the correct ones, but It still does not let me somehow.

 

I emailed to request to change, about 4 days ago, and still no reply. Can some staff reset this? I can provide transaction ID to confirm my identity. 

 

My name was "lex"

[KingScrub]

  On 4/6/2017 at 1:55 AM, lex12 said:

Hi, I purchased a new computer, but when I tried logging  in on my main account, where I have a subscription, I could not because it asks for security question answers. I am typing the correct ones, but It still does not let me somehow.

 

I emailed to request to change, about 4 days ago, and still no reply. Can some staff reset this? I can provide transaction ID to confirm my identity. 

 

My name was "lex"

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If you have access to the email I think you can just recover the account and reset the questions but I could be wrong.

[lex12]

  On 4/6/2017 at 3:09 AM, KingScrub said:

If you have access to the email I think you can just recover the account and reset the questions but I could be wrong.

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No dude, no option, just pass.

 

What can. I do ;//

[LeeHyunSoo]

Ask your manager.

[khione]

It's case sensitive, just for you to know.

[shnyakin]

Сори если не по теме не могу скачать файлы с вашего форума кто поможет?

[lex12]

  On 4/6/2017 at 11:41 AM, UnstucK said:

Send me a private message with your answers to your security questions.

You are obviously writting wrong answers.

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Dude cmon can you help Its been a week.

[RTEN]

That's a bad thing

[lex12]

  On 4/7/2017 at 1:47 AM, RTEN said:

That's a bad thing

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Looks like I am fucked. Will have to buy it again lol.

 

staff wont even reply man

[how02]

  On 4/7/2017 at 11:42 AM, lex12 said:

Looks like I am fucked. Will have to buy it again lol.

 

staff wont even reply man

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We're really sorry about that. Did you send a private message to @Unstuck or not?

[lex12]

  On 4/7/2017 at 11:44 AM, how02 said:

We're really sorry about that. Did you send a private message to @Unstuck or not?

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I am pretty sure I did. I will give you a msg now. I got a new PC, and everything on my old was auto fill in, so I just logged in, and everything was saved.

 

Now I have to type it in, I think my answers have to be few words off. But I will PM you now.

 

[RTEN]

  On 4/7/2017 at 11:42 AM, lex12 said:

看起来我是他妈的必须再买一次哈哈

 

工作人员甚至不会回复人

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我羡慕你的邀请。

Edited April 7, 2017 by RTEN

[LeeHyunSoo]

It's case sensitive, just for you to know.