Jump to content

Please help


lex12

Recommended Posts

Hi, I purchased a new computer, but when I tried logging  in on my main account, where I have a subscription, I could not because it asks for security question answers. I am typing the correct ones, but It still does not let me somehow.

 

I emailed to request to change, about 4 days ago, and still no reply. Can some staff reset this? I can provide transaction ID to confirm my identity. 

 

My name was "lex"

Link to comment
Share on other sites

1 hour ago, lex12 said:

Hi, I purchased a new computer, but when I tried logging  in on my main account, where I have a subscription, I could not because it asks for security question answers. I am typing the correct ones, but It still does not let me somehow.

 

I emailed to request to change, about 4 days ago, and still no reply. Can some staff reset this? I can provide transaction ID to confirm my identity. 

 

My name was "lex"

If you have access to the email I think you can just recover the account and reset the questions but I could be wrong.

Link to comment
Share on other sites

8 hours ago, KingScrub said:

If you have access to the email I think you can just recover the account and reset the questions but I could be wrong.

No dude, no option, just pass.

 

What can. I do ;//

Link to comment
Share on other sites

13 hours ago, UnstucK said:

Send me a private message with your answers to your security questions.

You are obviously writting wrong answers.

Dude cmon can you help Its been a week.

Link to comment
Share on other sites

1 minute ago, lex12 said:

Looks like I am fucked. Will have to buy it again lol.

 

staff wont even reply man

We're really sorry about that. Did you send a private message to @Unstuck or not?

Link to comment
Share on other sites

10 minutes ago, how02 said:

We're really sorry about that. Did you send a private message to @Unstuck or not?

I am pretty sure I did. I will give you a msg now. I got a new PC, and everything on my old was auto fill in, so I just logged in, and everything was saved.

 

Now I have to type it in, I think my answers have to be few words off. But I will PM you now.

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.